Frequently Asked Questions
Get all your frequently asked questions answered here!
FAQ:
Tickets, Box Office, & Attendance
How will my tickets be delivered to me?
All of our tickets are digital! There are no paper tickets. Your digital tickets will arrive to you via email with a QR code included. Upon arrival at the theater, please have your digital tickets (with QR code showing) available on your mobile screen or printed in hand. If using a mobile device, it is important to adjust the screen brightness to 100% for expedited scanning.
Can I exchange my tickets for a different performance or receive a refund?
All exchanges must be completed no later than 48 hours prior to your ticketed performance. We cannot offer exchanges after a performance has taken place. There is a $5 exchange fee per ticket. Exchanges must be made for another performance in the current season. We do not offer refunds once tickets have been purchased. All tickets are non-refundable and all ticket sales are final. Please review your order carefully and let us know as soon as possible if there are any questions or concerns.
I purchased tickets, but cannot make the show. Can I refund or exchange my tickets?
All tickets are NON-refundable and all ticket sales are final. Please review your order carefully and let us know as soon as possible if there are any questions or concerns.
What time should I arrive for the show?
We recommend arriving 30 minutes before the performance. Our lobby and bar will open one hour prior to the performance time, and the house will open 30 minutes before the show begins.
Is there parking at the Performing Arts Center?
Parking is available in the PAC parking lot on Laurel Street.
Is there a dress code?
We do not have a dress code for the theater, though we recommend business casual. We recommend bringing a sweater or a jacket as we generally keep the theater cool.
Do you offer discounts to seniors, military, or students?
Find all of our discount programs on our Tickets & Box Office page.
Are your shows family friendly?
Mountain Theatre Company offers a variety of entertaining shows each season. The themes and age appropriateness of each show varies. You can find specific information listed on each production’s web page.
FAQ:
MTC's Move to the Highlands PAC
Will you be showing movies this year?
We have donated our film screening and projection equipment to the Highlands PAC. As the HPAC continues to work through the logistics of showing movies in the Martin-Lipscomb Theater, please visit the HPAC website for updates on their program offerings.
I am a donor to MTC and the Highlands PAC. Do all donations now go to the same place?
Mountain Theatre Company and the Highlands Performing Arts Center are two separate nonprofit institutions with very different missions and funding requirements. Consequently, a donation made to one organization goes to fund the mission of that organization and not the other. You may be wondering, “Which organization should I support?” The simple answer is: BOTH! MTC and the Highlands PAC are both vital nonprofit organizations supporting the performing arts in our community! And though we are different organizations with different goals and missions, we will continue to rely heavily on each other’s success moving forward. You will find that each organization is supportive of the other in various and meaningful ways throughout each other's seasons.
I am a Sponsor for the PAC. Does that give me access to MTC Sponsor benefits?
MTC Sponsors receive MTC benefits, and PAC Sponsors receive PAC benefits. These sponsorships remain different, as MTC and the PAC remain two separate nonprofit organizations.
So what is the difference between MTC and the PAC if you are all in one place now?
All Mountain Theatre Company programming that you see on stage is created and fully produced by our theatre company. That means we cast and design all shows and hire professional actors, technicians, and designers each season. The Highlands Performing Arts Center is a venue for the performing arts. They book individual events to perform at their facility that are created and produced by other artistic companies. Mountain Theatre Company is the only resident professional theatre company performing at the Highlands PAC each season. Other resident companies at the Highlands PAC include the Highlands Cashiers Players community theatre and the Highlands-Cashiers Chamber Music Festival. The easiest way to think of this is that MTC is a theatre company. The Highlands PAC is a venue. Remember your old English lesson: theatre spelled with an "re" refers to the art form, and theater spelled with an "er" refers to a building. Mountain Theatre Company is the art form, and the Highlands PAC is the building!
FAQ:
MTC Operations
How can I become a Volunteer for Mountain Theatre Company?
We love our volunteers, and we couldn’t do what we do without them! If you are interested in joining our amazing team of volunteers, find more information by emailing marketing@mountaintheatre.com.
I’ve heard people get great responses from advertising at MTC. How can I advertise my business in your program or on-screen?
With our growing audience attendance now over 11,000 people per season, you should consider taking advantage of the captive audience! Email marketing@mountaintheatre.com for details regarding advertising rates for the season.
What is the best way to contact you?
We are happy to answer any questions and assist with your ticket purchases. You reach us by phone (828.526.2695) or by email (boxoffice@mountaintheatre.com). If you receive our voicemail, please leave a message and we will respond to you promptly. Keep in mind that our administration offices follow the work week of a theatre production schedule, Wed - Sun, 11AM - 4PM. Outside of those hours, we are often working on productions or in rehearsal and not always able to catch every call as they come in!