Frequently Asked Questions
Get all your frequently asked questions answered here!
Tickets, Box Office, & Attendance
How will my tickets be delivered to me?
All of our tickets are digital. Your digital tickets will arrive to you via email in a PDF attachment where you will find a QR code. Upon arrival at the theater, please have your digital tickets (with QR code showing) available on your mobile screen or printed in hand. If using a mobile device, adjust the screen brightness to 100% for expedited scanning.
Can I exchange my tickets for a different performance or receive a refund?
There is a $5 fee* per exchange transaction. All exchanges must be completed no later than 48 hours prior to your ticketed performance. We cannot offer exchanges within 48 hours of your ticketed performance, or after your ticketed performance has taken place. Exchanges must be made for another performance in the current season. Mountain Theatre Company does not offer refunds. *Mountain Theatre Company Sponsors are exempt from the $5 exchange fee as a benefit of their support.
I purchased tickets, but cannot make the show. Can I refund or exchange my tickets?
All tickets are non-refundable, and all ticket sales are final. Please review your order carefully and let us know as soon as possible if there are any questions or concerns.
What time should I arrive for the show?
We recommend arriving 30 minutes before the performance. Our lobby and bar will open one hour prior to the performance time, and the theater house will open 30 minutes before the show begins for seating.
Is there parking at the Performing Arts Center?
Parking is available in the Highlands Performing Arts Center parking lot on Laurel Street.
Is there a dress code?
We do not have a dress code for the theater, though we recommend business casual. We recommend bringing a sweater or a jacket as we generally keep the theater cool.
Do you offer discounts to seniors, military, or students?
Find all of our tickets discounts on our Tickets & Box Office page.
Are your shows family friendly?
Mountain Theatre Company offers a variety of entertaining shows each season. The themes and age appropriateness of each show varies. You can find specific information and content advisories listed on each production’s web page.
MTC's Move to the Highlands PAC
I am a donor to MTC and the Highlands PAC. Do all donations now go to the same place?
Mountain Theatre Company and the Highlands Performing Arts Center are two separate nonprofit institutions with very different missions and funding requirements. Consequently, a donation made to one organization goes to fund the mission of that organization and not the other. You may be wondering, “Which organization should I support?” The simple answer is: BOTH! MTC and the Highlands PAC are both vital nonprofit organizations supporting the performing arts in our community! And though we are different organizations with different goals and missions, we will continue to rely heavily on each other’s success moving forward. You will find that each organization is supportive of the other in various and meaningful ways throughout each other's seasons. Email our Development Director with any additional questions about supporting MTC: development@mountaintheatre.com
I am a Sponsor for the PAC. Does that give me access to MTC Sponsor benefits?
MTC Sponsors receive MTC benefits, and HPAC Sponsors receive HPAC benefits. These sponsorships remain different, as MTC and the HPAC remain two separate nonprofit organizations. Email our Development Director with any additional questions about supporting MTC: development@mountaintheatre.com
So what is the difference between MTC and the PAC if you are all in one place now?
All Mountain Theatre Company programming that you see on stage is created and fully produced by our theatre company. That means we cast and design all shows and hire professional actors, technicians, and designers each season. The Highlands Performing Arts Center is a venue for the performing arts. They primarily book individual events to perform at their facility that are created and produced by other artistic companies. Mountain Theatre Company is the only resident professional theatre company performing at the Highlands PAC each season. Other resident companies at the Highlands PAC include the Highlands-Cashiers Players community theatre and the Highlands-Cashiers Chamber Music Festival. The easiest way to think of this is that MTC is a theatre company. The Highlands PAC is a venue. Remember your old English lesson: theatre spelled with an "re" refers to the art form, and theater spelled with an "er" refers to a building. Mountain Theatre Company is the art form, and the Highlands PAC is the building!
MTC Operations
How can I become a Volunteer for Mountain Theatre Company?
We love our volunteers, and we couldn’t do what we do without them! If you are interested in joining our amazing team of volunteers, find more information by emailing volunteer@mountaintheatre.com.
I’ve heard people get great responses from advertising at MTC. How can I advertise my business in your program or on-screen?
With our growing audience growing profoundly in recent years, you should consider taking advantage of the captive audience! Email marketing@mountaintheatre.com for details regarding advertising rates for the season.
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