Frequently Asked Questions

Q: What is the cost of tickets? 
A: Film - $12.00, Live Show - $45.00. Special Events are priced differently. Prices quoted do not include taxes or applicable processing fees.

Q: I purchased tickets, but cannot make the show. Can I refund or exchange my tickets?

A: All tickets are non-refundable. We do not offer refunds and cannot guarantee exchanges. Any tickets must be exchanged for a different date of the same production with available seats. A $5/ticket exchange fee for date/time changes will be applied, and a minimum of 48 hours notice prior to your currently scheduled performance is required.

Q: What time should I arrive?
A: We recommend arriving 20 - 30 minutes before show time.


Q: What do I do if I keep getting sent to voicemail?
A: If you are calling during non-business hours, or while we are serving other patrons, please leave us a message and we will return your call as soon as we are able. If you are calling to book tickets, we recommend utilizing our convenient 24/7 online box-office system. Our box office is open Wednesday - Sunday: 12:00pm - 6:00pm.


Q: Can I rent the venue for a private event?
A: We have great rates for luncheons, parties, events, meetings, and even private movie showings. Send us an email at or call us at 828-526-2695 for more information .


Q: My friend gets great response from advertising at the Playhouse. How can I put my business on the big screen in your program?
A: With our attendance now over 10,000 people per year, you should consider taking advantage of the captive audience, as many arrive about a half hour prior to the shows. Email for details regarding advertising rates.

Q: Are movies playing at the Playhouse this summer?

A: Now that our live theatre season has begun, movies will return for some weekends in the Fall of 2022. In the meantime, we hope you will join us for a live theatre performance during our 2022 Mainstage Season.